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The Kanuga 411Frequently Asked Questions

WHAT TIMES ARE CHECK-IN AND CHECK-OUT?

Check-in is at 4 pm and check-out is at 10 am.

WHAT IS YOUR CANCELLATION POLICY?

Cancellations are accepted without penalty up to 72 hours before 3 pm on the day of arrival. Cancellations within the 72-hour day cancellation policy are subject to the first night’s room and tax. No refunds. Please be aware that attempting to modify a reservation within the 72-hour cancellation period will be considered a cancellation.

Promotional Offerings, Retreats & Events may have a different cancellation policy.

WHAT IS YOUR DEPOSIT POLICY?

A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity and a one-night charge will be applied.

Promotional Offerings, Retreats & Events may have a different deposit policy.

IS THERE A BAR OR RESTAURANT ON YOUR PROPERTY?

Fleming’s Lakeside is open seasonally, March through November, and offers light bites & a full bar five days a week from 11 am to Sunset.

Kanuga Dining Hall offers rotating, buffet-style meals for breakfast, lunch and dinner. From locally sourced home-style menu favorites to signature steaks and seasonal classics, the dining hall is ideal to accommodate larger groups. Beer & wine is also available for purchase.

The Shop at Kanuga offers a variety of meals, snacks and alcoholic plus non-alcoholic beverages available for purchase.

ARE YOU PET FRIENDLY?

Pets are permitted in select accomodations at Kanuga. Service animals are also welcome. A fee will be applied to stays with pets (excluding those with service animals). If pets cause property damage or aren’t properly cared for, a minimum $250 penalty fee will be applied and the guest may be asked to vacate the property. Please contact the front desk for additional information regarding pet-friendly stays.

WHAT IS THE SMOKING POLICY AT KANUGA INN & LODGING?

There are designated smoking areas throughout the property. A $250 penalty fee will be collected from anyone found smoking in a non-designated area.

DO YOU OFFER PARKING?

Yes, self-parking is available and is included in the room rate.

DO YOU HAVE CAR CHARGERS?

No, guests are responsible for bringing their chargers/adapters and proper cord connections.

DO YOU HAVE A FITNESS CENTER ON SITE?

Yes, Kanuga offers a 24-hour Fitness Studio featuring cardio and weight-lifting equipment on the property. An indoor gymnasium with a yoga studio, basketball hoops and tennis setup is located adjacent to the Fitness Studio. There are extensive wellness activities outside as well, including nature hikes and lake swimming.