Hotel Policies & FAQ
HOTEL POLICIES
Cancellation Policy
Cancellations are accepted without penalty up to 72 hours before 3 pm on the day of arrival. Cancellations within the 72-hour day cancellation policy are subject to the first night's room and tax. No refunds. Please be aware that attempting to modify a reservation within the 72-hour cancellation period will be considered a cancellation.
Promotional offers, retreats & events may have a different cancellation policy.
Deposit Policy
A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity and a one-night charge will be applied.
Pet Policy
Pets are permitted in select accommodations at Kanuga. Service animals are welcome. A fee will be applied to stays with pets (excluding those with service animals). If pets cause property damage or aren't properly cared for, a minimum of $50 penalty fee will be applied and the guest may be asked to vacate the property. Please contact the front desk for additional information regarding pet-friendly stays.
FREQUENTLY ASKED QUESTIONS
What time is check-in and check-out?
Check-in is at 4 pm and check-out is at 10 am.
Do you offer parking?
Yes, self-parking is available and is included in the room rate.
Is breakfast included?
Yes, a complimentary continental breakfast is offered in the lobby daily from 7 AM - 10AM.
Is there a restaurant on-site?
Open seasonally, Fleming's Lakeside is a casual spot to grab light fare, snacks and beverages dockside while you watch the sunset or relax after swimming or boating.
Kanuga Dining Hall offers buffet-style meals in several dining rooms adjacent to the Main Lodge. Guests may enjoy round-top seating indoors, or outdoor seating on covered areas nearby. Menus change based on readily available ingredients.
Kanuga Cafe offers an intimate groups of tables inside The Shop at Kanuga, where you'll find fresh espresso and cappuccino, a wide variety of chocolate and sweets, charcuterie to order, cold beer, wine, snacks, s'mores packs, soft drinks, juices, flavored milks, and ice cream.
What is the Kanuga Inn's smoking policy?
There are designated smoking areas throughout the property. A $250 penalty fee will be collected from anyone found smoking in a non-designated area.
Do you have car chargers?
yes, but guests are responsible for bringing their proper cord connections
Do you have a fitness center on site?
Yes, Kanuga offers a 24-hour Fitness Studio featuring cardio and weight-lifting equipment on the property. An indoor gymnasium with a yoga studio, basketball hoops and tennis setup is located adjacent to the Fitness Studio. There are extensive wellness activities outside as well, including nature hikes and lake swimming.
Is Kanuga Lake open seasonally or year-round?
If you plan on swimming or boating at Kanuga, please contact us directly at reservations@staykanuga.org for the lake activities schedule.