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The Kanuga 411Frequently Asked Questions

WHAT TIMES ARE CHECK-IN AND CHECK-OUT?

Check-in is at 4 pm and check-out is at 10 am.

WHAT IS YOUR CANCELLATION POLICY?

Cancellations are accepted without penalty up to 72 hours before 3 pm on the day of arrival. Cancellations within the 72-hour day cancellation policy are subject to the first night’s room and tax. No refunds. Please be aware that attempting to modify a reservation within the 72-hour cancellation period will be considered a cancellation.

Promotional Offerings, Retreats & Events may have a different cancellation policy.

WHAT IS YOUR DEPOSIT POLICY?

A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity and a one-night charge will be applied.

Promotional Offerings, Retreats & Events may have a different deposit policy.

IS THERE A BAR OR RESTAURANT ON YOUR PROPERTY?

Fleming’s Lakeside is open seasonally, March through November, and offers light bites & a full bar five days a week from 11 am to Sunset.

Kanuga Dining Hall offers rotating, buffet-style meals for breakfast, lunch and dinner. From locally sourced home-style menu favorites to signature steaks and seasonal classics, the dining hall is ideal to accommodate larger groups. Beer & wine is also available for purchase.

The Shop at Kanuga offers a variety of meals, snacks and alcoholic plus non-alcoholic beverages available for purchase.

ARE YOU PET FRIENDLY?

Pets are permitted in select accomodations at Kanuga. Service animals are also welcome. A fee will be applied to stays with pets (excluding those with service animals). If pets cause property damage or aren’t properly cared for, a minimum $250 penalty fee will be applied and the guest may be asked to vacate the property. Please contact the front desk for additional information regarding pet-friendly stays.

WHAT IS THE SMOKING POLICY AT KANUGA?

There are designated smoking areas throughout the property. A $250 penalty fee will be collected from anyone found smoking in a non-designated area.

DO YOU OFFER PARKING?

Yes, self-parking is available and is included in the room rate.

DO YOU HAVE CAR CHARGERS?

No, guests are responsible for bringing their chargers/adapters and proper cord connections.

DO YOU HAVE A FITNESS CENTER ON SITE?

Yes, Kanuga offers a 24-hour Fitness Studio featuring cardio and weight-lifting equipment on the property. An indoor gymnasium with a yoga studio, basketball hoops and tennis setup is located adjacent to the Fitness Studio. There are extensive wellness activities outside as well, including nature hikes and lake swimming. 

IS KANUGA LAKE OPEN SEASONALLY OR YEAR-ROUND?

If you plan on swimming or boating at Kanuga, please contact us directly at reservations@staykanuga.org for the lake activities schedule.